Customer and Community Commitment
Is Our Core Value
Delivery and Shipping
When will my order be delivered?
Orders are delivered on average between 5-7 business days.
How do I know if my order has been delivered?
Once your order is successfully delivered, you will receive an SMS or email (communication channel depends on whether SMS or email was used to sign-up) confirming the order.
Can I change my delivery address?
BuyersCircle aims to quickly turn around orders so is difficult for us to change orders that are already processed. You can contact firstname.lastname@example.org to attempt to change the delivery address.
How do I track my delivery?
BuyersCircle does not currently support real-time delivery tracking. You will receive an SMS or email (the communication channel depends on how you signed up to become a customer) three times updating the delivery, specifically:
- Order successful
- Day of delivery
- 30 minutes before delivery
- Delivery successful
Your Customer Account
How do I create an account?
To create an account, click sign in at the bottom of the e-Tailers Store which will prompt you to sign-up. You will need to use either your mobile phone or email address to sign up to BuyersCircle.
How do I update details on my account?
Go to the settings section of your BuyersCircle account to update your details, including name, phone number, email and address.
Will your information be shared with third parties?
No, your information will not be shared with third parties.
Where is my personal information stored?
Your personal information is stored on secure servers in Australia. Your data will not be shared with third parties.
What percentage is the E-tailer commission?
For each sale made, E-tailers can expect 10% in commission. Not only are your customers getting competitive prices, you also benefit from margin on each sale.
How do I see my commission?
The purpose of the E-tailer store backend is to view orders and commissions. With the completion of the BuyersCircle APP, you will be able to manage and process orders and returns online.
In the interim whilst we wait for the APP to be launched, if you or your customers have any questions or issues related to orders or returns, please get in touch with your E-tailer Success Manager for assistance.
You can access your E-tailer store backend by following this link and inputting your account login and password sent to you via email by your E-tailer Success Manager when you first signed up.
How do I refer my network to become E-tailers?
BuyersCircle are actively recruiting for our E-tailer network, and we know the best E-tailers come from referrals! To thank and encourage you to refer your network to become E-tailers, we will reward you with a cash payment of $150. Refer new E-tailers to your E-tailer Success Manager today.
What are the other incentives for becoming an E-tailer?
Up until August 31st 2021, E-tailers that hit the below sales thresholds are eligible for additional financial incentives, specifically:
$1,000 in sales on Your E-tailer Store, get $50 toward your next purchase on any BuyersCircle E-tailer store
$2,000 in sales on Your E-tailer Store, get $100 toward your next purchase on any BuyersCircle E-tailer store $5,000 in sales on Your E-tailer Store, get $200 toward your next purchase on any BuyersCircle E-tailer store $10,000+ in sales on Your E-tailer Store, get $500 toward your next purchase on any BuyersCircle E-tailer store