Frequently Asked Questions

An e-Tailer Store is your community’s gateway to a trusted shopping experience.  

The e-Tailer Store operates within a closed environment and therefore is not searchable, meaning your customers can only find Your e-Tailer Store by good old-fashioned Word of Mouth (or in online terms, by sharing your store link).  

BuyersCircle e-Tailer stores operate in a closed environment to ensure: 

• Consumers gain access to exclusive deals 
• There are no advertisements
• A trusted environment 
• Content is curated to suit your community 

When setting up your store, it is important to think about your store brand and value proposition i.e. who you are, what you offer and who are your current and prospective customers.  

Deciding your store proposition early will help guide your decisions on product selection, content creation to support your store brand and engage your target audience. 

Your store introduction is the opportunity to highlight who you are and what your store offers. We encourage you to make it personable, whilst speaking in a tone best suited to your target audience. 

Once you’ve chosen your store brand and positioning, choosing your target customer and understanding their specific needs will help you to formulate your store offering.  

You can personalise your store by adding a banner photo and profile picture.  

• Banner Photo: 750 x 375 pixels 
• Profile picture: 750 x 750 pixels 

When your e-Tailer Store is created, you can put products into your store by using the “like” and “to share” button. There is a broad variety of product categories designed to cater to all e-Tailers.  

When you first sign up to BuyersCircle as an e-Tailer, you will be asked by your e-Tailer Success Manager which products you wish to add based on what best suits your e-Tailer Store. You can opt to remove any of these products at any time by contacting your e-Tailer Success Manager or on your app under “my favourite product” section. 

Your e-Tailer Success Manager will regularly inform you via the e-Tailer Facebook group and promotion emails which products will be great to add to your store. If you wish not to be part of these promotions, please inform your e-Tailer Success Manager. 

We welcome new product ideas, so if you have any suggestions, requests or even supplier contacts, feel free to send them to your e-Tailer Success Manager.  

BuyersCircle offers a variety of payment options, including: 

• Credit Card powered by Stripe 
• PoLi for online debt payment 
• Paypal
• WeChat Pay (Only for WeChat mini program) 

BuyersCircle aims to quickly turn around orders so is difficult for us to change or cancel orders that are already processed. You can contact info@buyerscircle.com.au to attempt to cancel the order, alternatively you can return the order after delivery, according to the BuyersCircle Returns and Refunds policy. 

BuyersCircle online payment methods online are very safe. Credit card payments on BuyersCircle are powered by Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

After your Refund request is accepted by the BuyersCircle team,  Please allow up to 30 days for your refund to be posted to your account. Refunds will be posted to the same account you made the original purchase with. 

Some products cannot be returned due to health and safety regulations. 

1. Subject all conditions listed in this policy if you are unsatisfied with your purchase you can contact us via the E-tailer within 14 days of taking delivery and return the product. You will then subject to review receive a store credit for the purchase price of your product (excluding the initial delivery charges as set out in your order confirmation email). 

1. Products must be returned in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product. 

1. You must notify us via the E-tailer within 14 days of taking delivery of your product and request a return under this policy. 

1. If there is no proof of the delivery date it will be assumed to be 3 business days from the date of dispatch of the product. 

1. The product must be returned to us within 10 business days of your request to return your product. 

1. You must return the product at your own cost and you must comply with the directions for returning the product that BuyersCircle or the E-tailer provide to you. The product will remain your responsibility during transit until they are received at the address supplied by our staff. We do not accept any liability for any loss or damage which may occur during transit. 

1. After receiving the returned product, we will issue a store credit as soon as is reasonably practicable and you will be provided with e-mail acknowledgement. 

1. We reserve the right to make changes to our policy from time to time without notice. 

1. Our goods come with guarantees or warranties that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.