Returns Policy

All refund rights under both State and Commonwealth law apply.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund.

Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.

BuyersCircle will accept returns and provide you with a refund (refund will be provided using original payment method) or replacement where:

  • The item is faulty or is not of acceptable quality, or
  • The product does not match the sample or our description; and

BuyersCircle may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange voucher, refund, or repair where the item fault is a result of misuse or neglect.

In the instance of big and bulky items, the collection fee will be incurred by the business if the product is found to be of unacceptable quality, faulty or otherwise be in breach of the Consumer Guarantees. However, if no fault is found, or it is found to be acceptable according to the Consumer Guarantees, the collection fee will be the responsibility of you. 

If you receive an item that is faulty, please contact us via the contact details provided on this website Contact Us – Buyerscircle and let us know as soon as you discover the fault, so that the matter can be expedited.

To help us get this fixed for you ASAP, when you first contact us, please include the following information

  • Your Name
  • Order Number
  • Date of Purchase
  • Date of delivery / Discovery of the fault
  • Product Name
  • Picture and / or video of the fault (Please provide plenty of photographic evidence, preferably from different angles and details)
  • Description of the fault

Upon receiving and inspection of your return request, we will contact you about next steps.  Once determined the return is in compliance, we will either: 

  1. automatically refund you on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at (insert buyers circle email here)
  2. If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.

Product Exchange

At BuyersCircle we do not accept returns due to change of mind, however in the case of fashion items you may return an item for an exchange of size if the size you request is available, the item must be returned in new condition and with all original packaging. Upon arrival and inspection of the item to confirm in new unused condition we will process the size exchange. Unfortunately, if the size you request is not available, we will not be able to accept the return as we do not process refunds due to incorrect sizing or change of mind. The return shipping and shipping of your new item will be at your own expense. If you wish to process an exchange of size, please reach out to the customer service team via Contact Us – Buyerscircle within 14 days of your product arriving and they will provide you with return details. 

Some items such as undergarments and other personal items will not be applicable for returns or exchanges.

Proof of Purchase

Returns, refunds, and exchanges must be accompanied by any one of the following proof of purchase documents:

  • Online Tax Invoice (order confirmations will not be accepted)
  • Financial statements such as a bank statement, credit card statement (however, when the proof of purchase does not clearly itemise the goods, more than one type of proof of purchase may be required).
  • Online proof of purchase when calling Customer Service also includes Zip, Afterpay, Flypay and Paypal statements

When returning a product, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return.

BuyersCircle reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange, or refund. This may result in a repair, exchange or refund being refused.

Refunds will only be issued using your original payment method (includes the same card or device as purchase). However, if the original payment method cannot be verified due to a different digital platform, such as mobile payment, watch payment, e-wallet etc. or a card was replaced, then you will be asked for proof of identity. The acceptable forms of proof of identity are:

  • Australian Driver’s Licence
  • Australian Citizenship Certificate
  • Passport
  • Australian document of identity
  • Medicare card


You will only be asked for information that is relevant to your return or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return. 


We aim to deliver products within the time indicated by us at the time of your Order, but we can’t absolutely guarantee firm delivery dates or times. 

We will try to let you know if we expect to be unable to meet our estimated delivery date or time, but to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late or delayed delivery.

We will aim to leave the Order at the address advised by you at the time of purchase.  You must ensure that you are able to take delivery of the product without undue delay and at any time reasonably specified by us.  Our delivery partners may contact you via SMS prior to delivery to provide you with different delivery options, including giving ‘authority to leave’ the item at the address, or have delivery re-routed to a collection point.  Alternatively, the courier may leave a card requesting your instructions on either re-delivery or collection from the carrier or a collection point. If the delivery driver deems the area unsafe in their discretion, your Order will be redirected to a collection point, redelivered in the next delivery run (where available) or returned back to our Fulfilment Centre.  If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

(a) charge you for our reasonable storage fees and other costs reasonably incurred by us; or

(b) no longer make the product available for delivery or collection and notify you that we are cancelling the applicable Contract, in which case we will refund to you any money paid to us in accordance with our returns policy, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees and other costs provided for above).

Please note that it might not be possible for us to deliver to some locations, nor are we able to offer equivalent delivery options to locations that we do service.  If we are unable to deliver to your location, we will inform you on the relevant product page, or alternatively use the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

Unless otherwise specified by you, all risk in the product shall pass to you upon delivery.  If delivery is delayed, risk shall pass at the date when delivery would have occurred.  From the time when risk passes to you, we will not be liable for loss or destruction of the product. We will not refund for delayed deliveries.

You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.


We may terminate a Contract if the product is not available for any reason.  We will notify you if this is the case and return any payment that you have made.  We will refund any money received from you using the same method originally used by you to pay for the product.  If the refund transaction fails we will advise you of this and make arrangements to process the refund via a different method.

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